Last Updated: October 23, 2026
PRIME RADIANT LLC ("Company," "we," "us," or "our"), a limited liability company registered in the Republic of Armenia, owns, operates, and provides ReplyBuddy and welcomes you to use our website https://replybuddy.io and the services and offerings made available through it, including software, data feeds, information, tools, features, and customer communication solutions (together, the "Service"). These Terms of Service ("Terms") describe the terms and conditions that govern your use of or access to our Service. The Terms constitute an agreement between you and us, so please read these Terms carefully.
By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy (https://replybuddy.io/privacy-policy), and the other rules provided with the Service, whether or not you are a registered user of our Service. You acknowledge that you have read and understood Agreements and by accessing or using the Service, you agree to be bound by these Agreements and the other rules provided with the Service, whether or not you are a registered user of our Service. You further represent and warrant that you have the right, authority, and capacity to accept these Terms and to abide by them, and that you have fully read and understood the Terms without any impairment in judgment resulting from (but not limited to) mental illness, intoxication, medication, or any other health or other problem that could impair judgment. Your use of the Service constitutes your acceptance of the Terms.
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT ACCEPT OR UNDERSTAND THE TERMS, PLEASE DO NOT USE OR ACCESS THE SERVICE.
Changes to the Terms
The Terms can be updated from time to time. Please check back periodically for the latest version of the Terms. If there are any significant changes made to the Terms, we will notify you. Your use of the Service following any changes to these Terms constitutes your acceptance of any such changes.
Eligibility
You must be at least 18 years old to access, use, or register with the Service.
Your Account and Your Information
You have to create an account to access the Service. We may hold different types of accounts for different types of users.
You must protect any passwords or other credentials associated with your account in the Service and take full responsibility for any use of the account under your password. You agree to notify us of any breach of security or unauthorized use of your account.
Our Privacy Policy explains how we treat your personal data and protect your privacy when you use the Service.
License to Use the Service
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service. You may use the Service for your own business or personal purposes and to serve your clients (for example, as an agency managing your clients' accounts). You are responsible for all use of your account, including by your clients and team members, and for having a legal basis to process your clients' data.
You own all data, information, photos, text, and other materials that you upload, post, provide, develop, operate, or display in the Service ("User Content"). You agree that your User Content will not violate any applicable law or any third-party rights.
You acknowledge and agree that in order to use the Services you will provide access to certain third-party accounts (such as Telegram, Instagram, Avito, MAX, VK, and other supported messaging platforms), and in doing so, we will have access to your communications, regardless of whether such communications are related to the Services. Such communications may include trade secrets or other confidential or proprietary information about your business, employees, or other highly sensitive issues. Although we take security and privacy very seriously, we make no warranty or guarantee to you regarding the security or confidentiality of any User Content.
Authorized Company personnel, as well as the Company's automated diagnostic tools, may access your account, agent settings, and conversations processed by the Service only to the extent necessary for: technical diagnostics and troubleshooting; responding to your support requests; investigating security incidents and violations of these Terms; and complying with legal requirements. Such access is not shown in your workspace and does not affect the operation of the Service.
We do not take any ownership rights in the User Content. You grant us a non-exclusive, worldwide, royalty-free license, for the term of the Agreement, to host, store, process, transmit, display, and modify User Content solely to provide, maintain, secure, and support the Service for you, including transferring it to sub-processors in accordance with the Data Processing Agreement. This license ends when the relevant User Content or your account is deleted, except for backup copies retained in accordance with the Data Processing Agreement. We will use your name, logo, or testimonials in our marketing materials only with your separate prior consent.
Upon your request, we will use commercially reasonable efforts to remove your User Content, but we can't guarantee that some of your User Content isn't stored in a general backup or archive of our systems. We are not responsible or liable for the failure to remove or delete any of your User Content.
copy, alter, modify, display, or otherwise create derivative works of the Service;
disassemble, decompile, reverse-engineer, or derive the source code of the Service;
interfere with or disrupt the Service;
transmit viruses, malware, or other malicious software;
attempt to gain unauthorized access to the Service;
sell, rent, transfer, or otherwise assign any rights to the Service to any third party;
share your personal login credentials with third parties outside the team-member invitation features provided by your Subscription plan;
upload, post, or transmit any content which is defamatory, fraudulent, false, harassing, harmful to reputation, or infringing the privacy rights of any other person;
upload, post, or transmit any content which is abusive, pornographic, indecent, profane, obscene, hateful, libelous, illegal, or violative of third-party rights;
send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation; or
access or use the Service in violation of any applicable local or international laws.
We reserve our right to remove from the Service any content that violates these restrictions or to suspend or terminate your account for violation of these Terms.
Service is provided on a paid subscription basis. By purchasing access to a paid subscription ("Subscription"), you agree to pay the applicable monthly, yearly, or other recurring fee ("Subscription Fee"). Current prices are listed on our website: https://replybuddy.io/pricing.
If you wish to purchase any Subscription through our Service ("Purchase"), you may need to provide information such as your credit card number, expiration date, and billing address. All fees are non-refundable except where required by applicable law or where we issue a refund at our discretion.
You represent and warrant that: (i) you have the legal right to use the provided payment method(s) for any Purchase; and (ii) the information you provide is accurate and complete.
A valid payment method, including credit card, is required to process the payment for your subscription. You must provide us with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize us to charge all Subscription Fees incurred through your account to any such payment instruments.
Available payment methods (each, a "Payment Method") depend on the currency and the payment provider and are shown at checkout: Visa, Mastercard, and Mir bank cards and the Faster Payments System (SBP) for payments in Russian rubles; Visa, Mastercard, American Express, and Apple Pay for payments in US dollars. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.
Payment processing services are provided by the third-party payment provider identified at checkout, which may include Lemon Squeezy or CloudPayments. Payment processing may be subject to that provider's terms and privacy policy. You authorize us to share the information reasonably necessary to process payments, prevent fraud, and manage transactions with the applicable payment provider.
If you choose to pay in Russian rubles (RUB), paid access to the Service is sold by Sole Proprietor Nikolai Tolstov (INN 381205813752, OGRNIP 325385000012770) on his own behalf under an agreement with PRIME RADIANT LLC, at the prices shown at checkout. The contract for paid access, including payment, refunds, and electronic fiscal receipts issued in accordance with Russian Federal Law No. 54-FZ, is concluded with the sole proprietor, who acts as the seller; this section constitutes his public offer. Payments are accepted via the CloudPayments payment service. Fees paid to the sole proprietor are non-refundable except where required by applicable law. Use of the Service itself is governed by these Terms between you and PRIME RADIANT LLC. If you choose to pay in US dollars (USD), payments are processed by Lemon Squeezy acting as Merchant of Record (the seller of record for the transaction); Lemon Squeezy's buyer terms also apply to such payments.
We reserve the right to refuse or cancel your Subscription at any time due to reasons such as product availability, pricing errors, order errors, or suspected fraud or unauthorized transactions.
Upon completing your account registration, you may receive a free starter plan ("Free Plan") with a defined allowance of starter tokens/credits, agents, and connected channels. When the Free Plan token allowance is reached, automated AI responses will pause unless and until you upgrade to a paid Subscription.
You agree to pay the Subscription Fee via credit card or another accepted Payment Method. If you purchase a Subscription, you authorize the seller of your Subscription to charge you automatically each month or other recurring period unless and until you cancel the Subscription. For payments in Russian rubles the seller is Sole Proprietor Nikolai Tolstov; for payments in US dollars the charge is made by Lemon Squeezy as Merchant of Record. The cancellation will take effect the day after the last day of the current Subscription period. Should automatic billing fail to occur for any reason, your account will be downgraded to the Free Plan.
We may introduce new features for additional fees or change pricing at any time. We will notify you in advance of any price changes. Your continued use of Service after Subscription Fee change comes into effect constitutes your agreement to pay the modified Subscription Fee amount.
Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of PRIME RADIANT LLC and its licensors. This includes software, design elements, text, graphics, videos, and other materials created or provided for the Service. All rights, titles, and interests in and to the Service, including updates, enhancements, and modifications, are reserved by PRIME RADIANT LLC and its licensors. Users are granted access to use the Service as provided but do not gain any ownership rights to any part of the Service or its content. Service is protected by copyright, trademark, and other applicable laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@replybuddy.io, with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.
We may issue updates or upgrades to the Service and temporarily interrupt access to the Service for maintenance and updates. The Service is subject to scheduled and unscheduled temporary service interruptions. The Service may be discontinued permanently only as described in the Term and Termination section.
You consent to automatic updates or upgrades of the version of the Service that you are using on your device to a new version.
You agree that we will not be liable to you for any interruption of the Service.
Our Privacy Policy (https://replybuddy.io/privacy-policy) explains how we collect, use, and protect your personal data.
use a username that is the name of another person with the intent of impersonating that person;
provide any false personal data to us or create any user account for anyone other than yourself without such person's permission;
engage in unauthorized collection of users' information or access the Service by automated means, including bots or scrapers; or
reveal any personal data related to another user, including address, phone number, email, credit card number, or any information that may otherwise identify another user.
You may stop using the Service or delete your account at any time.
We may discontinue the Service by notifying users by email at least 30 days in advance. Before the discontinuation date, you may request a copy of your User Content by writing to support@replybuddy.io. Subscription Fees already paid are not refunded, except where required by applicable law. We may terminate or suspend your access to the Service without notice if (a) you violate these Terms or (b) we are required to do so to comply with a legal requirement or court order.
If you don't pay for the Services for the period exceeding 3 consecutive months, and your free subscription has concluded, we may disconnect any of your linked third-party accounts from the Services. We do not delete your account or its data automatically for non-payment. Your account and its data are deleted when you delete your account or at your request.
Links to Third-Party Websites
Our Service may contain links to third party web sites or services that are not owned or controlled by us.
We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEB SITES OR SERVICES THAT YOU VISIT.
Disclaimer of Warranties
THESE SERVICES ARE PROVIDED BY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation of Liability & Indemnity
any interruption of the Service;
any content of any third party on the Service, including any defamatory, offensive, or illegal conduct of other users or third parties;
any content obtained from the Service; or
unauthorized access, use, or alteration of any material or content.
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES.
In no event will Company's total liability arising out of or in connection with Terms or from the use of or inability to use the Services or content exceed the maximum aggregate amount equal to USD 1,000 (one thousand).
Governing Law and Resolution of Disputes
All claims relating to these Terms or the Service will be governed by the laws of the Republic of Armenia, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Yerevan, Republic of Armenia. Notwithstanding the foregoing, if you are a consumer, that is, an individual using the Service for purposes outside your trade, business, or profession (and not as a sole proprietor or legal entity), this choice of law does not deprive you of the protection afforded by the mandatory consumer protection rules of your country of residence, and you may also bring claims before the courts of your place of residence.
These Terms together with any applicable order form constitute the entire and exclusive understanding and agreement between Company and you regarding the Services and these Terms supersede and replace any and all prior oral or written understandings or agreements between Company and you regarding the Services. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null.
Any notices or other communications provided by Company under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
No waiver by Company of any term or condition set forth in Terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms will not constitute a waiver of such right or provision.
This document is available in English and Russian. In the event of any discrepancy between the versions, the version in the language in which the user accepted the document prevails.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
Limited liability company registered in the Republic of Armenia
Registration No.: 286.110.1498160 · TIN (ՀՎՀՀ): 02938343
Registered office: 26a Movses Khorenatsi St, Office 210
Yerevan 0010, Republic of Armenia
Sole Proprietor Nikolai Tolstov, Irkutsk, Russian Federation
Taxpayer No. (INN): 381205813752 · Registration No. (OGRNIP): 325385000012770
Sells paid access to the Service in Russian rubles on his own behalf under an agreement with PRIME RADIANT LLC.
If you have any questions about these Terms, you can contact us at support@replybuddy.io.