AI agent for sales and support in Telegram, Instagram, MAX, and Avito
Existing customers: orders, questions, returns
Good evening! Where is my order 4815? Delivery was promised yesterday
I checked: order 4815 is with the courier and will arrive today by 6 pm. Here is your tracking link — I'll message you when the courier is close.
Great, thank you! I'll be waiting
New customers: inquiries, qualification, call booking
Hi! How much is a 160 m² house near Moscow?
It depends on the plot and specification. Do you already have a plot? What is your budget and when do you want to start?
We have a plot, budget ₽18–22M, starting in spring. Call me tomorrow at 10:00
What you get
Each task is covered by a feature that already exists in the product.
Support spends the day answering the same questions
The agent answers from your knowledge base right away — even voice messages
Knowledge base and intentsThe customer waits while an operator looks up the order status
The agent checks the order in your system and replies
Custom API skillA complex case gets lost in the queue
The agent hands the conversation to a manager — with a notification and the full history
Hand off to a managerNobody knows which answers the knowledge base is missing
The agent saves unanswered questions — you see them in a list and fill the gaps
Capture customer questionAn inquiry arrives in the evening — the reply comes next morning
The agent replies right away, at any hour, and steers the conversation to the goal
AI Agent modeManagers spend time on people who are not ready to buy
The agent collects the budget, timeline, and need — the manager gets a warm lead
GoalsThe customer asked a question and went silent
The agent follows up on its own if the customer goes quiet
Follow-up messagesBooking a call takes five messages
The agent offers open slots and books the meeting
Book a meetingAgent setup
Before launch, you test it on tough customer questions.
The agent studies your articles, price lists, and answers to common questions.
You set what the agent aims for in a conversation and which details it collects.
The agent books meetings, hands conversations to a manager, and calls your API and MCP servers.
“Give me the exact price of a 160 m² house right now.”
Reply modes
Start with the assistant: the AI drafts a reply, the manager reviews and sends it. Pick a mode for the whole agent or for a single conversation.
The manager writes the reply. An AI draft is one click away.
The AI drafts the reply in the message field. The manager checks it, edits if needed, and sends it. The customer never sees the draft.
The agent replies on its own, around the clock. A manager can take over any conversation.
Marketing
Comments, stories, and forms turn into conversations, and conversations into an audience for broadcasts.
A customer types a keyword under a post or replies to a story — the agent answers publicly and takes the conversation to DMs.
Automations · InstagramThe agent hands over a checklist, price list, or guide right in the chat — and the customer is already in your base.
Lead magnetsA form submission instantly becomes a conversation and a deal. Tracked links show which ad brought the customer.
Lead forms · LinksPick a segment by tags and stage, let the AI help with the copy — and the agent handles the replies.
BroadcastsAutomations run in your connected channels — Instagram for comments and stories, any channel for forms and broadcasts.
Launch
Everything else can be added gradually, as you grow.
The Wizard asks what you sell and what customers write about, then builds your agent: knowledge, goals, and first tests.
The agent starts replying to customers as soon as it is connected.
Later, when you have time — optional
Add articles, price lists, and files
Refine what the agent aims for
Meeting booking, manager handoff, your API
Check the agent on tough questions
Free start: 7 days and 100 messages, no credit card required.
First clients
We set up the AI agent for your business and connect the messengers your customers already use. You tell us about the company and watch how the agent replies.
We build the knowledge base from your materials and write the scenarios and the rules for handing a conversation to a manager.
We connect the channels where customers already write to you: Telegram, Instagram, MAX, and Avito.
We run the agent through your typical questions before it answers its first customer.
Why ten: we do the setup by hand and work with each company personally.
We will get in touch to discuss your task. If we see we cannot help yet, we will tell you honestly.
Questions
Cost, channels, teammates, data, and pricing — briefly.
Free. The trial gives you 7 days and 100 messages — no credit card required. Enough to build your first AI agent and get first replies.
Yes. In Assistant mode the AI drafts the reply, and the manager checks and sends it. The customer only sees the sent message.
Better to split. Each agent has its own specialization: materials, questions, and handoff rules. One platform — you can create both.
Customers write in their own words — the AI agent answers from your materials, not buttons. It collects details and hands off to a teammate when a person is needed.
The agent asks for more details or brings in a teammate — you set this rule and test it before launch.
No. ReplyBuddy shares the work: the AI agent handles the routine, a person handles decisions and responsibility. It is collaboration, not replacement.
Telegram, Instagram, MAX, and Avito. Other channels on request.
No. ReplyBuddy works with your channels and Inbox. Sending data to your CRM is configured separately.
The data-processing terms are public and available before registration.
Open the Data Processing AgreementPricing is published on a separate page. Integrations may be priced separately.
See pricingStill have a question?Email the team
7 days and 100 messages
AI agent for sales and support in Telegram, Instagram, MAX, and Avito
Create an agent for free 7 days and 100 messages free · No credit card