ReplyBuddy fits if
- You don't want to build and maintain a flowchart
- Manager handoff should work out of the box, with a conversation summary
- You want to run answers through test cases before launch
Comparison
SaleBot is a flowchart builder with an AI assistant, where flow blocks take priority over the AI. ReplyBuddy is an AI agent that runs the conversation itself: it answers from the knowledge base, collects required fields and hands the conversation to a manager with a summary. Below is a point-by-point comparison, including where SaleBot is stronger.
SaleBot data comes from the official website and docs, checked on September 29, 2026
| Criterion | ReplyBuddy | SaleBot |
|---|---|---|
| Approach | The AI agent runs the conversation itself: stages and required fields instead of a flowchart | Flowchart builder with an AI assistant; flow blocks take priority over the AI |
| AI pricing | Included in the plan, no API key of your own needed | Included in the plan; you can plug in your own model with your own key |
| Knowledge base | Articles, Q&A and files; the base is searched before every reply | Instructions and uploaded files |
| Data collection | Stages, required fields and follow-ups when a customer goes quiet | Qualification and saving data to client fields |
| Handoff to a manager | The manager joins the same conversation and gets a summary and the handoff reason | Set up with commands in the flow (start_block_from_ai, assign_to_user) |
| Testing before launch | Sandbox: good answers are saved as test cases and re-run before launch | A test window; no saved test cases found in the docs |
| Channels | Telegram, Instagram, MAX, Avito | MAX, Telegram, VK, WhatsApp, Instagram, TikTok, Discord, website widget, Avito, Youla, Cian |
| CRM and integrations | Built-in contacts, tags and fields; your own systems via the Custom API skill. No ready-made amoCRM or Bitrix24 connectors | Built-in CRM and multichat; direct amoCRM and Bitrix24 integrations are no longer available; GetCourse on the Infobiz plan |
| Price | Free start, paid plans from $9 per month | Free plan (50 messages a day), Business 2,999 ₽ and Infobiz 3,999 ₽ per month, 3 days of full access |
Yes, on different bots. A Telegram bot works with only one service, so create a new bot for ReplyBuddy and point part of your traffic at it.
No. In ReplyBuddy the model is included in the plan. In SaleBot the AI assistant is included too, and your own model is an extra option.
Not yet, WhatsApp is planned. Telegram, Instagram, MAX and Avito are available now.
Product names belong to their owners. The comparison is based on public data as of the check date; plans and features may change.